eMagicOne values the privacy and security of the information that you share with us. This Privacy Statement applies to information collected by eMagicOne through the following websites and applications:
- Store Manager for Magento and its addons, modules, connectors
- Store Manager for PrestaShop and its addons, modules, connectors
- Store Manager for WooCommerce and its addons, modules, connectors
- Store Manager for OpenCart and its addons, modules, connectors
- Store Manager for VirtueMart and its addons, modules, connectors
- Store Manager for Zen Cart and its addons, modules, connectors
- Data Scraping
- Mobile Assistant applications and its connectors
This Privacy Statement also applies to other information eMagicOne receives in the United States from Europe. This Statement describes how eMagicOne collects, uses, shares, protects, or otherwise processes your personal information. By using this website, you agree to the terms of this Privacy Statement.
Collection and Use of Information
eMagicOne collects personal information to set up and manage accounts for our ecommerce products and services and to handle orders of goods and services developed by eMagicOne.
You may need to provide eMagicOne with personal information such as:
- names; phone numbers; mailing, billing, shipping, and email addresses; Internet Protocol address;
eMagicOne uses such information for:
- product registration; enabling sales and other transactions; processing payments and settlement; sending payouts; handling orders; providing receipts and/or invoices;
- providing customer service; providing dispute resolution, chargebacks, refunds, or related issues;
- marketing and surveys; sending service update notices;
- detecting and preventing fraud; detecting and preventing violations of our legal agreements;
- measuring, improving, and customizing our services; and
- fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back office functions.
eMagicOne may also collect background information from third parties to verify your identity; deter, detect, and prevent fraud and illegal activity; make business decisions; and as a part of our legal obligations. eMagicOne retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
eMagicOne may also collect information from installation/registration to verify your identity, to create license key (trial), to verify license key, to prevent violations of our license agreements. eMagicOne may also collect background information to verify your identity, product usage and performance. Such information may include your email address; Internet Protocol address; date and time of activity; name of the software and/or section; general usage statistics; software logs and depersonalised statistical data.
eMagicOne uses information gathered from Software to track the violation of license policy; monitor product performance; improve product design, functionality, and security; and assemble analytics and activity trends. eMagicOne retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations
eMagicOne collects information from you to post entries to our support website or forums. Such information may include your email address, Internet Protocol address, user name, date and time of signup, and date and time of posts to the forum, feature request, survey, live chat feedback or any other public post.
eMagicOne uses this information for the secure and efficient functioning of our website, to provide you with access to our community site, to detect and prevent violations of our legal agreements, and as part of any legal obligations related to our community website.
eMagicOne collects information on each transaction conducted through our website. Such information may include the amount of the transaction; the goods purchased; the identity of the seller, affiliate, and customer; payment type; currency; location; Internet Protocol address; and websites visited.
eMagicOne uses such information for refunds, for customer service, for website optimization, or for other administrative or business purposes. eMagicOne may collect and share information related to the transactions you conduct through our website with partners or resellers for the purposes disclosed in this Privacy Statement. eMagicOne retains transaction information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
To protect your information during the payment, we use payment processors which use modern technologies for secure transactions. Account passwords on all our websites are encrypted.
Customer Service Correspondence
eMagicOne also collects information involving customer service correspondence. This information may include emails, internet chats, faxes, or telephone calls directed to our customer service center. eMagicOne processes this information to provide customer service, handle complaints or disputes, measure and improve our customer service, detect and prevent fraud, and detect and prevent violations of our legal agreements. eMagicOne retains customer service information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
eMagicOne uses LiveAgent, CRM software. LiveAgent uses e-mail, Internet Protocol address, cookies, web beacons, and other means to allow eMagicOne provide support. You may find LiveAgent's Privacy Statement at https://www.ladesk.com/gdpr
Cookies, Web Beacons, and Logs
eMagicOne collects information related to your use of our website using cookies, web beacons, and log information.
Web beacons are objects embedded into web pages that allow us to determine whether and for how long users view web pages. We use web beacons for site traffic reporting, unique visitor counts, auditing and reporting, personalization, and other functions.
Log information may include web requests, Internet Protocol address, operating system, browser type, browser language, date and time of your request, and cookies that may uniquely identify your browser. eMagicOne uses this information to enhance the functionality of the website and to make your access more convenient, secure, and efficient.
eMagicOne also uses information gathered from logs, cookies, and web beacons to monitor website performance; improve website design, functionality, and security; and assemble web analytics and activity trends. eMagicOne retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
You may stop your browser from accepting cookies or web beacons. The Help portion of your browser should explain how to configure your browser’s cookie handling. Your browser may have add-ons that may help you block web beacons. You may have limited functionality if you block cookies or web beacons set by our website.
Google Play / Apple Store
eMagicOne uses Google Play and Apple Store to distribute mobile applications.
Types of Data collected
Among the types of Personal Data that eMagicOne's Mobile application collects, by itself or through third parties, there are: Contacts permission; Camera permission; Social media accounts permission; Cookies; Usage Data; email address; password; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example).
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using eMagicOne's Mobile application (Application).
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its Services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes. Note: Under some legislation the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Device permissions for Personal Data access, Analytics, Registration and authentication, Access to third-party accounts, Registration and authentication provided directly by this Application and Advertising.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Facebook permissions asked by this Application
This Application may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook Inc.
The permissions asked are the following:
By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.
Provides access to the User's primary email address.
Device permissions for Personal Data access
Depending on the User's specific device, this Application may request certain permissions that allow it to access the User's device Data to use Login with FaceBook option.
By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependent on the User's device and software.
Please note that the revoking of such permissions might impact the proper functioning of this Application.
If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application.
Used for accessing the camera or capturing images from the device. This permission is used by the Barcode reader option and Connection Configuration scanning.
Used for accessing contacts and profiles on the User's device, including the creating and changing of entries, allowing to call to customer from the Application.
Social media accounts permission
Used for accessing the User's social media account profiles, such as Facebook to enable login with Social Media.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Access to third-party accounts
Device permissions for Personal Data access
Registration and authentication
Registration and authentication provided directly by this Application
The rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Additional information about Data collection and processing
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
System logs and maintenance5>
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
We will seek your consent prior to using your personal information in a manner incompatible with the purposes we described in our Privacy Statement at the time of collection. You may choose not to provide any personal information to eMagicOne, in which case we will be unable to provide services to you.
Sharing of Information
eMagicOne only shares information as described in this Privacy Statement. Your personal information will be shared within the inner structure of the company and only for purposes of improving our products, providing development and/or support service, providing better services and advertising them. Your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties.
eMagicOne shares information with the following categories of third parties. Such third parties are prohibited by law or by contract from processing personal information for purposes other than those disclosed in this Privacy Statement.
Organizations that Provide Services to Us
eMagicOne discloses personal information to other organizations that perform services on our behalf. We require such organizations to use such information solely for the purposes of providing services to us and to protect the personal information with appropriate safeguards.
Such organizations include financial institutions; payment processors; money transfer service providers; auditors; background and credit check organizations; fraud prevention service providers and anti-fraud networks; marketing service providers; database managers; customer service providers and representatives; and others who perform technical, logistical, financial, tax, legal, compliance, or administrative functions on our behalf.
These organizations may perform functions such as processing credit and debit card payments, sending wire transfers, providing background and credit checks, providing fraud checks, providing customer service, analyzing data, supplying marketing assistance, fulfilling orders, sending email, and providing other financial, technical, logistical, tax, legal, compliance, or administrative functions.
eMagicOne discloses personal information to its re-sellers. eMagicOne provides access to customer e-mail, first and last name for license creation to re-sellers who make goods and services available to customers for purchase on those re-seller’s websites.
eMagicOne may share personal information to its partners. eMagicOne provides access to customer e-mail, country, date of transaction, product name, order totals, first and last name for administrative purposes like accounting, billing and audits, and other uses.
eMagicOne may disclose personal information where:
- required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records;
- eMagicOne has reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or others;
- eMagicOne has reasonable grounds to believe that the information relates to the breach of an agreement or violation of the law that has been, is being, or is about to be committed;
- it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us;
- it is necessary to enforce or apply our legal agreements, to pursue remedies, or to limit damages to eMagicOne;
- the information is public;
- you have provided consent or with your direction; or
- other reasons allow it or other laws require it.
When we are required or permitted to disclose information, we will not disclose more information than is necessary to fulfill the disclosure purpose.
eMagicOne may disclose aggregate or statistical information to our business partners, for public relations purposes, or other purposes.
At your request, we will provide you with reasonable access to your personal information, so that you can review what we have stored and, if you choose, request corrections to it. You may request access by writing to us at the address listed in the Contact Information section at https://support.emagicone.com/submit_ticket identifying yourself accordingly.
After you request access, we will provide the personal information that you request as soon as practically possible and generally no later than thirty (30) days following the request. If you wish to correct your personal information, please send us a written explanation of the particular information that you believe should be corrected. Where information will not or cannot be accessed or amended, we will tell you the reasons.
eMagicOne stores, collects, and otherwise processes information mainly in Plymouth, MN, U.S.A; Frankfurt, Germany; and Ternopil, Ukraine.
If you are residing in the European Union/ the European Economic Area, you have the right to:
- access your personal information, rectify it, restrict or object to its processing, or request its deletion,
- to receive the personal information you provided to eMagicOne or to transmit it to another company. More specifically, based on the European Union laws, you may request and receive copies of the personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible),
- to withdraw any consent provided,
- where applicable, to lodge a complaint with your supervisory authority.
We encourage to contact us and we will respond in due time to settle all your questions and requests to the extent permitted by law.
We work to protect your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online at our website or when requesting free trial version or placing your order. We will use commercially reasonable efforts to protect your information. We will also continue to assess new technology for protecting information and upgrade our information security systems when appropriate. We offer Secure Shell (SSH) tunneling to provide secure data transfer between your online store connection with eMagicOne’s software installed on your personal computer. No live store data (personal information) is transferred to our servers.
Further, we permit only authorized eMagicOne employees and third parties to access any personal information. If an employee misuses personal information, we may take disciplinary action, up to and including termination of employment. If any third party individual or organization misuses personal information, we will take action, up to and including termination of any agreement between eMagicOne and that individual or organization and inform you accordingly.
eMagicOne processes personal information only for the purposes it was originally collected and in accordance with this Privacy Statement. eMagicOne takes commercially reasonable steps to ensure that the personal data is relevant, reliable for its intended use, accurate, complete, and current for the purposes for which it is used. eMagicOne retains information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
Links to Other Websites
When you click on a link on this website that takes you to a website operated by another company, you will be subject to that company’s privacy practices.
Controlling Unsolicited Email
We may send you information about our products and services. You may send us mail to email@example.com indicating the e-mail that you do not want to receive mails and email type that you do not want to receive any more (marketing, licensing, support, etc). so we could update your Preferences and you will stop receiving this information accordingly. You may also opt out of eMagicOne marketing list or update your information by notifying us at firstname.lastname@example.org at any time.
eMagicOne may amend this Privacy Statement on one or more occasions by posting a revised statement on this website or a similar website that replaces this website. eMagicOne will amend this Privacy Statement in a manner consistent with the Safe Harbor Principles.
Enforcement, Dispute Resolution, and Verification
Please contact us with any questions or concerns related to this Privacy Statement by using the email address email@example.com
If you have questions or concerns related to this Privacy Statement, you may contact us by email at firstname.lastname@example.org or by writing to us at:
Attn: Privacy Officer
PO Box 46353,
Plymouth, MN 55447